Refund Policy

Refund Policy

Once a User pick out to avail any service ,plan or offer announced by Khusi Concept Private Limited and agrees to buy that plan or offer by due payment for that plan or offer to Khusi Concept Private Limited, such payment by User shall not be reimburse by Khusi Concept Private Limited under any circumstances whatsoever. Please note that such act of buying Khusi Concept Private Limited's plan is irreversible process under the applicable law.

Post receipt of payment from the User for the above-mentioned plan, Khusi Concept Private Limited shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Khusi Concept Private Limited shall not be able to create User ID of such User. Thus, to avail Khusi Concept Private Limited services on its portal, User must mandatorily get his successful KYC verification done.

Post User Id creation, while availing various services on Khusi Concept Private Limited portal, a transactions which have failed for any reason directly attributable to Khusi Concept Private Limited and Khusi Concept Private Limited has received corresponding confirmation from the payment gateway, will be automatically refunded to User's bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User's email id registered with Khusi Concept Private Limited. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Khusi Concept Private Limited shall enquire the matter after receiving the complaint from the User and based on the enquiry Khusi Concept Private Limited may refund the payment. In all cases, Khusi Concept Private Limited's liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Khusi Concept Private Limited with respect to a particular transaction. Khusi Concept Private Limited shall not be responsible for any other claim or consequential liability arising out of failed services on our system.

In every case the Refund in any type of transactions will be done within 3-21 days during official business hours with prior confirmation from everysegment mentioned while registering a complaint for Refund.

User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Khusi Concept Private Limited.